ORDER TERMS & CONDITIONS
We currently accept payment from all major credit card companies. Payment is taken at the time of your order and authorization must be approved before we can deliver your order. Payment is received in US Dollars only.
It is our goal to ship all orders within 3-5 business days after Payment Authorization. However, due to seasonal demand and/or market fluctuation, shipping times may vary. Items will be delivered via the delivery method chosen at the time of purchase. If for some reason an item is not available, we will contact you directly as soon as possible to make arrangements for future delivery or provide you the option to receive a refund or credit on the item.
If your order contains a lower receiver, there may be an extended period needed to process your order as we acquire or update your selected FFL. Your delivery time frame may change depending on how long this process takes. To speed up this process, you may have your FFL submit their paperwork via email to sales@Hughes-Ballistics.com.
Any order placed on our website that is over $500 USD will require a signature when being delivered.
If you are not entirely satisfied with your purchase, we're here to help. Please read the guidelines below for our return policies and procedures.
All items must be returned within 30 days and be in new, unused or unaltered condition including all packaging contents. A 15% restocking fee applies to orders being returned to the original payment method. Original shipping charges are non-refundable and returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as a blem), or custom items. Attempted returns on non-refundable items will be sent back at the shipper's expense.
As long as the item is in new, unworn condition with all liners and tags still attached, we’d be more than happy to assist with processing a return within 30 days of the purchase date. Upon receipt, we’ll issue a refund to the original payment method or apply store credit to your online account to exchange for the new size or color preferred. Please send an email to firstname.lastname@example.org for further assistance.
Exchanges & Store Credit
Orders being exchanged or returned for store credit will not be charged a restocking fee. To ensure your exchange is handled properly, please contact us at 602 666 1203 or send an email to email@example.com.
If for any reason you have a warranty issue with one of our products, please contact us at 602 666 1203 or send an email to firstname.lastname@example.org.
PLEASE NOTE: If your items have been altered by you or anyone other than Hughes Ballistics from their original state our Warranty is null and void. Contact us if you have any questions regarding this policy.
Please describe your situation, include your name and order number or transaction id. One of our technical specialists will then review your claim and contact you within 3-5 business days.
If you have images to send, please include them in the email to info@Hughes-Ballistics.com.
In regards to claims dealing with damaged or blemished products we ask that you send an email to email@example.com for review within 72 hours upon receiving the shipment.
If you have images to send, please email them to sales@Hughes-Ballistics.com
Failed background check
There will be a 50% restocking fee for all controlled items returned due to a failed background check or a denied underage purchase.
Contact & Return Address
If you have any other questions or concerns, please contact us.
Hughes Ballistics, LLC
113 S Rockford Drive
Tempe, AZ, 85281
602 666 1203